How AI Transformed Customer Support in E-Learning
See how Pointai helps e-learning platforms enhance student support, streamline operations, and improve learner satisfaction with AI-powered automation.
Powered by AI, proven by results:
By automating routine tasks, integrating seamlessly across platforms, and extracting actionable insights, we ensure businesses communicate effectively, process efficiently, and grow sustainably.
Our team has built an essential customer support system powered by an indispensable AI assistant that transforms how businesses manage support and operational workflows into strategic assets.
Pointai is more than a customer support solution
Automate what matters, focus where It counts
How AI Assistants transform business operations
The number of customer service and support organizations applying generative AI to improve agent productivity and customer experience will significantly grow by 2025.
Source: gartner.com
Source: gartner.com
The average CSAT in the e-learning sector has significantly increased due to the implementation of AI assistants by Pointai.
The number of customer service and support organizations applying generative AI to improve agent productivity and customer experience will significantly grow by 2025.
Source: ibm.com
Source: ibm.com
Monthly Traffic
75,000 users
CSAT
92% with Pointai
Reply Time
1.7 sec
Cost Savings
$36,000
SpatialChat is an US-based virtual platform for online classes and educational events, creating immersive, interactive learning spaces for lectures, workshops, and student networking. Trusted by colleges and universities worldwide, including Harvard, Stanford, and MIT, SpatialChat helps institutions deliver engaging, seamless online education across 169 countries.
How platform built a 24/7 Zero-line AI Assistant
SpatialChat:
SpatialChat needed a scalable solution to provide instant, 24/7 assistance across all time zones while ensuring that their human support team could focus on more complex, high-value tasks.
Problem
With Pointai in place, an AI-driven assistant now handles all Zero-line support automatically, ensuring that common, predictable queries are addressed instantly and consistently, 24/7. This transition allowed the existing support team to shift its focus to more complex Level 1-3 issues, improving overall efficiency and service quality.
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The result is a more streamlined and cost-effective support model that meets the high expectations of event organizers for fast, reliable customer service.
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The result is a more streamlined and cost-effective support model that meets the high expectations of event organizers for fast, reliable customer service.
Resolve
Cost Savings
$166,000 annually
CSAT
76% increase
Reply Time
2.1 sec
Resolution Rate
82%
BlossomFlower Delivery is a dynamic US-based service offering fresh, exclusive bouquets with fast ordering and nationwide delivery. Its quality products and innovative logistics drive steady growth.
$266,000+ annual savings on customer support processes
BlossomFlower Delivery:
The client faces financial strain and inefficient resource allocation due to repetitive customer inquiries. AI-driven solutions from Pointai are expected to address these issues.
Problem
"Connecting social networks with PointAI allowed us to increase sales by 32% in the first month."
Timur Kremenetsky,
CEO of Blossom Flower Delivery
CEO of Blossom Flower Delivery
Previous implementations have reduced operational costs by 61%, automated 82% of customer tickets, and reduced response times to almost instantaneous. This solution will streamline operations, deliver instantaneous responses, and boost CSAT by 76%.
Resolve
After implementing the Pointai AI assistant, a US Shopify Store saw higher customer satisfaction, faster response times, improved efficiency, and a $150,000 cost saving, driving overall growth.
US Shopify Store
Monthly Traffic
3,500,000 users
CSAT
98% with Pointai
Reply Time
1.2 sec
Cost Savings
$40,000
A photo and video app development company integrated Pointai to streamline customer support, cutting costs by $40,000 while improving efficiency and response times. Automation reduced workload, enhanced user experience, and helped the company scale without adding resources.
App development company
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"What’s the biggest support challenge your team is facing right now?"
Take a moment to think about this:
"What’s the biggest support challenge your team is facing right now?"
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the same great results?
the same great results?
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Azamat Khamidov
CEO, Pointai
Azamat Khamidov
CEO, Pointai
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Tell us a little about your team — and we’ll show you how Pointai can take work off your plate and improve the way you support your customers.
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