SpatialChat needed a scalable solution to provide instant, 24/7 assistance across all time zones while ensuring that their human support team could focus on more complex, high-value tasks.
With Pointai in place, an AI-driven assistant now handles all Zero-line support automatically, ensuring that common, predictable queries are addressed instantly and consistently, 24/7. This transition allowed the existing support team to shift its focus to more complex Level 1-3 issues, improving overall efficiency and service quality.
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The result is a more streamlined and cost-effective support model that meets the high expectations of event organizers for fast, reliable customer service.