How AI Transformed Customer Support in Delivery Services

See how Pointai helps delivery companies streamline support, reduce costs, and improve customer satisfaction with AI-powered automation.

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By automating routine tasks, integrating seamlessly across platforms, and extracting actionable insights, we ensure businesses communicate effectively, process efficiently, and grow sustainably.

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Our team has built an essential customer support system powered by an indispensable AI assistant that transforms how businesses manage support and operational workflows into strategic assets.

Pointai is more than a customer support solution

Automate what matters, focus where It counts

How AI Assistants transform business operations

The number of customer service and support organizations applying generative AI to improve agent productivity and customer experience will significantly grow by 2025.

Source: gartner.com

The share of operational costs in the delivery services sector has significantly decreased due to the implementation of AI assistants by Pointai.

The number of customer service and support organizations applying generative AI to improve agent productivity and customer experience will significantly grow by 2025.

Source: ibm.com

Cost Savings

$166,000 annually

CSAT

76% increase

Reply Time

2.1 sec

Resolution Rate

82%

BlossomFlower Delivery is a dynamic US-based service offering fresh, exclusive bouquets with fast ordering and nationwide delivery. Its quality products and innovative logistics drive steady growth.

$266,000+ annual savings on customer support processes

BlossomFlower Delivery:

I have the same problem

The client faces financial strain and inefficient resource allocation due to repetitive customer inquiries. AI-driven solutions from Pointai are expected to address these issues.

Problem

"Connecting social networks with PointAI allowed us to increase sales by 32% in the first month."

Timur Kremenetsky,
CEO of Blossom Flower Delivery

Previous implementations have reduced operational costs by 61%, automated 82% of customer tickets, and reduced response times to almost instantaneous. This solution will streamline operations, deliver instantaneous responses, and boost CSAT by 76%.

Resolve

Monthly Traffic

75,000 users

CSAT

92% with Pointai

Reply Time

1.7 sec

Cost Savings

$36,000

SpatialChat is an US-based virtual communication platform that creates immersive, interactive environments for events, meetings, and networking. With users from 169 countries, its client roster includes McDonald’s, McKinsey & Company, Google, Harvard University and many other.

How platform built a 24/7 Zero-line AI Assistant

SpatialChat:

SpatialChat needed a scalable solution to provide instant, 24/7 assistance across all time zones while ensuring that their human support team could focus on more complex, high-value tasks.

Problem

I have the same problem

With Pointai in place, an AI-driven assistant now handles all Zero-line support automatically, ensuring that common, predictable queries are addressed instantly and consistently, 24/7. This transition allowed the existing support team to shift its focus to more complex Level 1-3 issues, improving overall efficiency and service quality.

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The result is a more streamlined and cost-effective support model that meets the high expectations of event organizers for fast, reliable customer service.

Resolve

After implementing the Pointai AI assistant, a US Shopify Store saw higher customer satisfaction, faster response times, improved efficiency, and a $150,000 cost saving, driving overall growth.

US Shopify Store

Monthly Traffic

3,500,000 users

CSAT

98% with Pointai

Reply Time

1.2 sec

Cost Savings

$40,000

A photo and video app development company integrated Pointai to streamline customer support, cutting costs by $40,000 while improving efficiency and response times. Automation reduced workload, enhanced user experience, and helped the company scale without adding resources.