Best-in-market AI employee for customer support

Seamlessly integrating with your existing systems, we efficiently resolves tickets, performs actions, and optimizes workflows. With top-tier results on τ-Bench, we deliver reliable, state-of-the-art support — without unnecessary costs or bloat.

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Companies, no matter of their size and activities, work with us

Transformation of the 1st level Customer Support service

$266,000+ annual savings on customer support processes

Converting incoming chats into sales opportunities

“Before PointAI, we needed a large team around the world for 24/7 support. Now, with PointAI, we have a smaller team handling only Level 2 Support, as PointAI takes care of all Level 1 Support.”

Almas Abulkhairov, CEO at SpatialChat

“Подключение соцсетей в pointai позволило уже в первый месяц увеличить продажи на 32%. При этом доступ к аккаунтам надежно защищен: операторы отвечают на сообщения из приложения pointai, а пароли знают только ответственные лица”

Тимур Кременетский, СЕО BlossomFlower Delivery. США

“C внедрением чат-бота pointai количество лидов выросло на 70%, а конверсии в сделки увеличились на 15%. Теперь мы не пропускаем ни одного сообщения от клиентов даже в нерабочее время”

Ботагоз Жуман , CEO TeenTechEd. Казахстан

Companies, no matter of their size and activities, work with us

"Before PointAI, we needed a large team around the world for 24/7 support. Now, with PointAI, we have a smaller team handling only Level 2 Support, as PointAI takes care of all Level 1 Support."

Almas Abulkhairov, CEO at SpatialChat

Transformation of the 1st level Customer Support service

$266,000+ annual savings on customer support processes

Connecting social networks with PointAI allowed us to increase sales by 32% in the first month. At the same time, account access is securely protected. Operators respond to messages from the PointAI application, and only authorized personnel have access to passwords.

Timur Kremenetsky, CEO of Blossom Flower Delivery

“With the introduction of the pointai chatbot, the number of leads increased by 70%, and conversions to deals increased by 15%. Now we don't miss any messages from customers even after business hours.”

Botagoz Zhuman, CEO ofTeenTechEd

Converting incoming chats into sales opportunities

Omnichannel for easy communication with customers

Communicate with customers in one place, don’t miss a single customer message, respond faster and more efficiently.

Official integration with Telegram account, WhatsApp, Instagram, Facebook, Email and Live-chat.

Full integration

Manage customer inquiries through a single ticketing system for quick and efficient resolution.

Ticket system

Can help you with writing answers, control your entire teams ton of voice and help you to find correct information from database.

AI Assistant

Capture important details of customer communication for better understanding and follow-up action.

The system of notes

Active tickets remain visible and chats are sorted by priority for easy and efficient management.

Priority Chat List

Evaluate employee performance and set salaries based on analytical data and industry benchmarks.

Performance Reports

Protect your business

Take control of the communication between your employees and customers

Former employees and lost phones no longer threaten the safety of data and customer databases.

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Effective management based on data

Improve the quality of service by motivating employees. The system tracks the work of agents and links their payroll to the results, simplifying the control of the department.

Create in-depth individual reports for each employee.

Personalized reports

Link employees' payroll to their performance to encourage high results.

Motivation through results

Analyze customer interactions to identify best practices and growth points.

Improving the customer experience

Optimization of manual processes at a new level

Your assistant in every task: an AI assistant for communicating with customers and optimizing everyday processes.

Our platform tracks all key customer support metrics and SLA.

Chews up analytics

Our platform aggregates all messages from your company’s social networks, providing a seamless omnichannel experience.

It will improve the treatment

Our AI assistant optimizes tasks and minimizes time spent on monotonous activities, enhancing productivity.

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Maximum efficiency of the support service with AI

Communicating with your customers reduces the amount of support resources by 80%, ensures uninterrupted 24/7 operation and increases customer satisfaction by almost 2 times.

Time is money. 
Save both.

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