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For leaders

For customers

Success stories

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Our AI support assistant seamlessly integrates with your systems to enhance customer experience, resolve tickets, and streamline workflows. It delivers fast, reliable support — without extra costs or complexity.

delivers proactive support when it’s needed

engagement that feels natural to customers

makes phone calls unnecessary

keeps every interaction secure and reliable

solves problems the right way, every time

lets your team focus on what matters most

is designed to make customers happy

automates routine processes seamlessly

improves your customer experience

The conversation intelligence that

Powered by AI, proven by results:

Support smarter, communicate better, and grow faster

The platform’s customizable AI agent becomes the primary frontline support, delivering personalized experiences that address any customer need while improving operational workflows.

Customers get the right answers without waiting

Immediate responses

Ensure accuracy across every interaction

Consistent information

Automatically updates with every change

Continuously synced

Let your knowledge work for you

Pointai connects to your internal resources, delivering fast, accurate responses straight from your knowledge base.

Cut the busywork, keep the focus

Pointai automates customer workflows and creates funnels to streamline responses and route inquiries — no manual effort needed.

Offload routine support tasks to your AI assistant

AI-powered automation

Streamline workflows built for your business

Custom support funnels

Turn conversations into engagement opportunities

AI-driven marketing journeys

Customize tone and style to align with your business

AI that matches your brand

AI actively looks for ways to assist customers and guide them to solutions

Proactive support

AI assistant knows when to involve a human for the best resolution

Smart escalation

Conversations that feel real

Pointai adapts to customer needs, conversation history, and your brand’s voice — delivering smart, contextual responses at scale.

Stay connected, support smarter

Pointai connects with the tools your team already uses, ensuring smooth workflows and a unified customer experience.

Whether managing tickets or responding across multiple channels, AI keeps every interaction connected and consistent.

Omnichannel support:

Works
with your tools:

See what’s happening as it happens

Real-time metrics

Identify trends and improve interactions

Customer insights

Use data to refine workflows and boost efficiency

Smarter optimization

Analyze, and optimize effortlessly

Track key metrics, identify trends, and fine-tune your workflows with real-time reports.

How it works →

Active tickets remain visible and chats are sorted by priority for easy and efficient management.

Priority chat list

Manage customer inquiries through a single ticketing system for quick and efficient resolution.

Ticket system

Pointai is more than a customer support solution

With a Pointai, every conversation is structured, prioritized, and easy to manage — helping your team resolve issues faster, stay on top of requests, and reduce workload.

For representers

Resolves routine tasks, prioritizes requests, and keeps support running 24/7.

AI agent

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Customers get fast, consistent support without repeating themselves, while your team stays in control with a unified view of every interaction.

Stay сonnected,
no matter the channel

Learn more →

Automate what matters, focus where It counts

Custom automation and insights keep operations streamlined — so your team can focus on faster responses, reducing backlog, and improving customer satisfaction.

For leaders

Manage customer inquiries through a single ticketing system for quick and efficient resolution.

Custom workflow

Smart Growth

Handle requests, follow custom rules, and adapt as you grow — so your team stays focused on what matters.

Analyze customer interactions to identify best practices and growth points.

Insights and reports

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and more

Connect Pointai with your existing tools to automate workflows, reduce manual effort, and optimize support operations — without any engineering overhead.

Automate processes
with zero engineering effort

How it works →

Transform your customer experience

Pointai makes support effortless — helping customers find answers, resolve issues, and handle requests through a natural conversation.

Helping your customers find answers, resolve issues, and handle complex requests through a natural conversation.

Empathic support

Adapt to every request

AI recognizes context, typos, and tone — ensuring clear, thoughtful responses every time.

When a human can ensure better resolution, AI seamlessly hands off the request.

Smart escalation

For your customers

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Protect customer data with end-to-end encryption and intelligent masking for maximum security.

Built for privacy, designed for trust

Discover how businesses optimize support, cut costs, and enhance service with Pointai.

Loved by customers

“With the Pointai chatbot, the number of leads increased by 70%, and conversions to deals increased by 15%.
Now we don't miss any messages from customers even after business hours.”

Botagoz Zhuman
CEO, TeenTechEd

“Connecting social networks with Pointai allowed us to increase sales by 32% in the first month.”

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Timur Kremenetsky
CEO, BlossomFlower Delivery

“With Pointai we have a smaller team handling only Level 2 Support, as AI agent takes care of all Level 1 Support.”

Almas Abulkhairov
Co-founder, SpatialChat

“Connecting social networks with Pointai allowed us to increase sales by 32% in the first month.”

Timur Kremenetsky
CEO, BlossomFlower Delivery

CSAT

76% increase

2.1 sec

82%

Avr. Reply time

Resolution rate

$266,000+

Cost saving

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CSAT

92% with Pointai

1.7 sec

Avr. Reply time

75,000 users

Monthly Traffic

$36,000

Cost savings

“Before we needed a large team around the world for 24/7 support. Now, with Pointai, we have a smaller team handling only Level 2 Support, as Pointai takes care of all Level 1 Support.”

Almas Abulkhairov
Co-founder, SpatialChat

After implementing the Pointai AI assistant, a Shopify Store saw higher customer satisfaction, faster response times, improved efficiency, and a $150,000 cost saving, driving overall growth.

Avr. Reply time

2.1 sec

82%

Resolution rate

93%

CSAT

$150,000

Cost savings

US Shopify Store

Avr. Reply time

1.2 sec

3,5m users

Monthly Traffic

98%

CSAT

$40,000

Cost savings

App development company

A photo and video app development company integrated Pointai to streamline customer support, cutting costs by $40,000 while improving efficiency and response times. Automation reduced workload, enhanced user experience, and helped the company scale without adding resources.