Our AI support assistant seamlessly integrates with your systems to enhance customer experience, resolve tickets, and streamline workflows. It delivers fast, reliable support — without extra costs or complexity.
improves your customer experience
The conversation intelligence that
Powered by AI, proven by results:
Support smarter, communicate better, and grow faster
The platform’s customizable AI agent becomes the primary frontline support, delivering personalized experiences that address any customer need while improving operational workflows.
Customers get the right answers without waiting
Immediate responses
Ensure accuracy across every interaction
Consistent information
Automatically updates with every change
Continuously synced
Let your knowledge work for you
Pointai connects to your internal resources, delivering fast, accurate responses straight from your knowledge base.
Cut the busywork, keep the focus
Pointai automates customer workflows and creates funnels to streamline responses and route inquiries — no manual effort needed.
Offload routine support tasks to your AI assistant
AI-powered automation
Streamline workflows built for your business
Custom support funnels
Turn conversations into engagement opportunities
AI-driven marketing journeys
Customize tone and style to align with your business
AI that matches your brand
AI actively looks for ways to assist customers and guide them to solutions
Proactive support
AI assistant knows when to involve a human for the best resolution
Smart escalation
Conversations that feel real
Pointai adapts to customer needs, conversation history, and your brand’s voice — delivering smart, contextual responses at scale.
Stay connected, support smarter
Pointai connects with the tools your team already uses, ensuring smooth workflows and a unified customer experience.
Whether managing tickets or responding across multiple channels, AI keeps every interaction connected and consistent.
Whether managing tickets or responding across multiple channels, AI keeps every interaction connected and consistent.
Omnichannel support:
Works
with your tools:
with your tools:
See what’s happening as it happens
Real-time metrics
Identify trends and improve interactions
Customer insights
Use data to refine workflows and boost efficiency
Smarter optimization
Analyze, and optimize effortlessly
Track key metrics, identify trends, and fine-tune your workflows with real-time reports.
Active tickets remain visible and chats are sorted by priority for easy and efficient management.
Priority chat list
Manage customer inquiries through a single ticketing system for quick and efficient resolution.
Ticket system
Pointai is more than a customer support solution
With a Pointai, every conversation is structured, prioritized, and easy to manage — helping your team resolve issues faster, stay on top of requests, and reduce workload.
For representers
Resolves routine tasks, prioritizes requests, and keeps support running 24/7.
AI agent
Customers get fast, consistent support without repeating themselves, while your team stays in control with a unified view of every interaction.
Stay сonnected,
no matter the channel
Automate what matters, focus where It counts
Custom automation and insights keep operations streamlined — so your team can focus on faster responses, reducing backlog, and improving customer satisfaction.
For leaders
Manage customer inquiries through a single ticketing system for quick and efficient resolution.
Custom workflow
Smart Growth
Handle requests, follow custom rules, and adapt as you grow — so your team stays focused on what matters.
Analyze customer interactions to identify best practices and growth points.
Insights and reports
and more
Connect Pointai with your existing tools to automate workflows, reduce manual effort, and optimize support operations — without any engineering overhead.
Automate processes
with zero engineering effort
Transform your customer experience
Pointai makes support effortless — helping customers find answers, resolve issues, and handle requests through a natural conversation.
Helping your customers find answers, resolve issues, and handle complex requests through a natural conversation.
Empathic support
Adapt to every request
AI recognizes context, typos, and tone — ensuring clear, thoughtful responses every time.
When a human can ensure better resolution, AI seamlessly hands off the request.
Smart escalation
For your customers
Protect customer data with end-to-end encryption and intelligent masking for maximum security.
Built for privacy, designed for trust
“With the Pointai chatbot, the number of leads increased by 70%, and conversions to deals increased by 15%.
Now we don't miss any messages from customers even after business hours.”
Now we don't miss any messages from customers even after business hours.”
Botagoz Zhuman
CEO, TeenTechEd
CEO, TeenTechEd
“Connecting social networks with Pointai allowed us to increase sales by 32% in the first month.”
Timur Kremenetsky
CEO, BlossomFlower Delivery
CEO, BlossomFlower Delivery
“With Pointai we have a smaller team handling only Level 2 Support, as AI agent takes care of all Level 1 Support.”
Almas Abulkhairov
Co-founder, SpatialChat
Co-founder, SpatialChat
“Connecting social networks with Pointai allowed us to increase sales by 32% in the first month.”
Timur Kremenetsky
CEO, BlossomFlower Delivery
CEO, BlossomFlower Delivery
CSAT
76% increase
2.1 sec
82%
Avr. Reply time
Resolution rate
$266,000+
Cost saving
CSAT
92% with Pointai
1.7 sec
Avr. Reply time
75,000 users
Monthly Traffic
$36,000
Cost savings
“Before we needed a large team around the world for 24/7 support. Now, with Pointai, we have a smaller team handling only Level 2 Support, as Pointai takes care of all Level 1 Support.”
Almas Abulkhairov
Co-founder, SpatialChat
Co-founder, SpatialChat
See Pointai in action – start automating today!
Watch AI-powered support in real time — resolving requests,
answering questions, and keeping customers happy instantly.
answering questions, and keeping customers happy instantly.
See Pointai in action – start automating today!
Watch AI-powered support in real time — resolving requests,
answering questions, and keeping customers happy instantly.
answering questions, and keeping customers happy instantly.
Product
Legal
Contact us
Resources
PointAI Tech, Inc., 2025
All rights reserved
Backed by
dec’2022 winner
Let’s talk support that scales
Tell us a little about your team — and we’ll show you how Pointai can take work off your plate and improve the way you support your customers.
By clicking submit, I acknowledge Pointai's Privacy Policy.
Let’s talk support that scales
Tell us a little about your team — and we’ll show you how Pointai can take work off your plate and improve the way you support your customers.
By clicking submit, I acknowledge Pointai's Privacy Policy.
Let’s talk support that scales
Tell us a little about your team — and we’ll show you how Pointai can take work off your plate and improve the way you support your customers.
By clicking submit, I acknowledge Pointai's Privacy Policy.
Request access to our DPA
Want to review our Data Processing Agreement? Fill out the form, and we’ll provide secure access to view the document.
By clicking submit, I acknowledge Pointai's Privacy Policy.
Let’s talk support that scales
Tell us a little about your team — and we’ll show you how Pointai can take work off your plate and improve the way you support your customers.
By clicking submit, I acknowledge Pointai's Privacy Policy.
Let’s talk support that scales
Tell us a little about your team — and we’ll show you how Pointai can take work off your plate and improve the way you support your customers.
By clicking submit, I acknowledge Pointai's Privacy Policy.
Let’s talk support that scales
Tell us a little about your team — and we’ll show you how Pointai can take work off your plate and improve the way you support your customers.
By clicking submit, I acknowledge Pointai's Privacy Policy.
Let’s talk support that scales
Tell us a little about your team — and we’ll show you how Pointai can take work off your plate and improve the way you support your customers.
By clicking submit, I acknowledge Pointai's Privacy Policy.
Let’s talk support that scales
Tell us a little about your team — and we’ll show you how Pointai can take work off your plate and improve the way you support your customers.
By clicking submit, I acknowledge Pointai's Privacy Policy.
Let’s talk support that scales
Tell us a little about your team — and we’ll show you how Pointai can take work off your plate and improve the way you support your customers.
By clicking submit, I acknowledge Pointai's Privacy Policy.
Let’s talk support that scales
Tell us a little about your team — and we’ll show you how Pointai can take work off your plate and improve the way you support your customers.
By clicking submit, I acknowledge Pointai's Privacy Policy.
